Local Expert Policies
Privacy Policy
This Privacy Policy applies to A42 Trade Services Pty Ltd ACN 653 271 419 trading as Local Expert, (Local Expert) or “we” or “our”, as relevant.
1. Who we are and what this policy is about.
Local Expert owns and operate the Local Expert Task Manager Platform (Platform). The Platform is an electronic platform (online as well as an Application) for the provision of home and or commercial services.
What does Local Expert Platform do?
- individuals or businesses to log on and post a request for a particular service;
- requests for services to be posted which can be domestic services such as washing machine repairs, garden maintenance or painting etc or it can be commercial work such as construction, mechanical work etc;
- professional service providers to log onto the Platform and bid for service requests by customers;
- contract management between the customer and the professional service provider;
- payment management between the customer and the professional service provider; and
- the provision of assistance in resolution of disputes between the customer and the professional service provider.
The Local Expert Platform link business to business or business to consumer services and enables consumers or businesses to find a suitable professional service providers to quote on the desired service which they are qualified to perform.
In the process of providing the Platform, both customers and professional service providers will be disclosing personal information to Local Expert and this Policy describes the manner in which Local Expert collects, receives, deals with and stores personal information of customers and professional service providers.
To the extent that the Privacy Act, 1988 Commonwealth (Privacy Act) applies to Local Expert and the operation of the Platform, Local Expert is committed to safeguarding customer’s and professional service providers’ Personal Information.
This policy describes our commitment in relation to protecting our client’s privacy.
This Privacy Policy applies to A42 Trade Services Pty Ltd ACN 653 271 419 trading as Local Expert, (Local Expert) or “we” or “our”, as relevant.
2. What information does this policy apply to?
This policy only applies to:
- Personal Information;
- Credit Information (if relevant); and
- Sensitive and or Health Information (if relevant and disclosed to us).
These items are defined in the in the Privacy Act.
Generally speaking, Personal Information is information (or opinion), in any form, about an individual (not a business, company or trust) whose identity is apparent or can be ascertained from the information held whether the information is true or not.
Credit Information is a very broad definition and it generally speaking include credit related information concerning a person. It may include (but not limited to) information contained in a credit reporting (through a credit bureau), consumer and or commercial credit related information and worthiness, court judgements and publicly available information about a person’s credit worthiness.
Sensitive and or Health Information is information we may require or are exposed to when a customer is seeking a specific professional service provider with respect to a work request if the customer has special (medical) needs.
Instead of referring to each of the categories separately, we refer to the categories in aggregation as Personal Related Information. Accordingly, Personal Related Information – for the purpose of this policy includes, as relevant, any information we collect, store, use or disclose which is Personal Information, Credit Information and or Sensitive and Health Information.
By agreeing to receive services from us, you agree to the collection, use and disclosure of Personal Related Information (as relevant) as set out in this privacy Policy.
You do not have to disclose Personal Related Information to us. If you do not agree or do not provide some or all of the information requested, we may not be able to provide you with the services we offer to our clients.
3. What information does this policy apply to?
Local Expert undertakes to collect, store and use Personal Related Information only in a manner which is compliant with the Privacy Act.
Local Expert will not use or disclose Personal Related Information other than for:
- a purpose set out in this Privacy Policy;
- for a purpose for which the information was provided;
- for a purpose required or permitted by law;
- a purpose you authorised or is disclosed to you; and
- to give effect to your instructions .
Local Expert may collect, store and or disclose information about you to third parties for the following purposes:
- a purpose set out in this Privacy Policy;
- for a purpose for which the information was provided;
- for a purpose required or permitted by law;
- a purpose you authorised or is disclosed to you; and
- to give effect to your instructions .
Local Expert may collect, store and or disclose information about you to third parties for the following purposes:
- to comply with the law;
- to give effect to your instructions;
- to provide you with promotional information about services and products we may provide (see section 7);
- to manage and administer the agreement with you;
- to protect our lawful interests; to protect our lawful interests;
- to assist authorised representatives of Local Expert who advise and/or assist Local Expert in providing you with services;
- to liaising with any government or regulatory bodies (if relevant); and
- to improve our services to you.
4. Our collection and Disclosure of Personal Information
Local Expert collects and discloses Personal Related Information as it may become necessary to provide you with our services and give effect to your instructions. We will always endeavour to collect Personal Related Information from you directly but sometimes, we are not able to collect the information directly from you and in this case, we may collect information from third parties.
The information we may collect or disclose includes, when permitted by law:
- identification information;
- general personal information;
- information about court judgments against you;
- any information which is publicly available and relevant to your credit worthiness;
- certain insolvency information from the National Personal Insolvency Index; and
- payment details and mechanism.
Third Party Service Providers
Subject to the Privacy Act, in the process of providing you with the services, we may share, as relevant, Personal Related Information with related bodies corporate and with third parties with whom we have dealings in the usual course of carrying on our business. These third parties service providers may include agents, mail house operators, research providers, dispute resolution schemes, accounting and legal advisers.
We may disclose your Personal Related Information to other organisations, for example:
Our related companies.
External organisations that are our assignees agents or contractors.
External service providers to us, such as organisations which we use to verify your identity, payment systems operators, mailing houses and research consultants.
Our professional advisors, such as accountants, lawyers and auditors.
State or territory authorities (if relevant and necessary).
Your representative, for example, lawyers, agents or anyone you nominate.
If we disclose Personal Related Information to third parties, we will ensure that these organisations are bound by similar (but not necessary the same) framework of privacy protection as the framework that governs us.
5. Access to your Personal Information
You have the right to seek access to any information we hold about you. Contact our privacy officer in this regards. We may charge you a fee to access and or correct your Personal Information that is held with us. You have the right to ask us to correct any information we hold about you if the information is inaccurate or erroneous.
If we amend your record, we will notify you of the amendment. If we consider that your request to access your information is unreasonable, frivolous, not necessary, will harm or prevent enforcement action or any other lawful activity by a government or semi government authority, we may decline your request to access or correction of the information.
If we agree to correct your information, we’ll do so within 30 days from when you asked us, or a longer period that’s been agreed by you. If we can’t make corrections within a 30 days’ time frame or the agreed time frame, we must notify you and agree with you an alternative time frame to amend the record.
6. Security of your Personal Information
Local Expert maintains strict procedures and standards and takes all reasonable care to prevent unauthorised access to, and modification and disclosure of, your Personal Related Information.
Local Expert will protect any Personal Related Information it holds against misuse or loss. If we no longer need the Personal Information or no longer required to retain the information by law, we will take steps to either destroy the information or de-identify it.
7. Direct marketing
Local Expert may use your Personal Information to provide you with information from time to time in relation to additional services and or products we provide. You expressly authorise us to provide you with this information. You may withdraw your consent at any time by calling us.
8. Government identifiers
Local Expert does not have access to any Personal Information that can be regarded as or be used as an identifier. For example, Local Expert does not have access to your Medicare number or tax file number unless you disclose it to us. Local Expert will not use any government identifier that was disclosed to us (such as TFN or Medicare number) to identify you.
9. Complaints
If you believe that your Personal Information is been mishandled by us or that we have breached this policy in any way, we invite you to write to our privacy officer via our ‘contact us’ online form. We will make every effort to resolve your complaint internally.
We will acknowledge your complaint within 5 business days of receiving it and we will look to provide a resolution to you compliant within a 30 days’ time frame. If we cannot resolve the matter within the 30 days’ time frame, we will inform you and agree with you on a different time frame to resolve the compliant.
If you are dissatisfied with the resolution, we offered you, you may file a complaint by escalating the grievance to Local Expert’s executive team (CEO) who will endeavour to resolve your complaint expeditiously.
If you are still dissatisfied with our action, you may lodge a complaint with the Australian Information Commissioner (Privacy Commissioner).
The Commissioner can be contacted on
Online: WWW.OAIC.GOV.AU/PRIVACY
Phone: 1300 363 992
Email: ENQUIRIES@OAIC.GOV.AU
Fax: +61 2 9284 9666
Mail: GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au
10. Changes to this Privacy Policy
Local Expert reserves the right to vary this policy from time to time. If we change the policy, we will post the revised policy as soon as it is completed on our website. We do not have to provide you with notice of changes to the policy. We encourage you to periodically review our privacy policy for any changes.
11. Transborder of data
It is not likely that we will disclose Personal Related Information to overseas entities. If we disclose Personal Related Information to overseas entities, we will provide details on who they are and will ensure that they are bound by similar privacy commitments as we expressed in this Policy.
12. Website
When you use our website, we may collect statistical data in relation to your use of the site. This date includes the time and date of the visit to the site, the nature of the inquiry and any documents loaded. We may record your browser type and other internet protocols as permitted.
If you disclosed any Personal Information on the site, the information will be governed under this policy. The use of public internet public access to our website is not without risk. If you transmit Personal Related Information via the internet, you should ensure that the transmission is secured.
13. Cookies
If you access our website, we may use Cookies for security and in order to better provide you with services. A “Cookie” is a small text file which is placed on your internet browser. We have access to the Cookie and can derive information in regards to the use of the site. You may change the settings on your browser to reject Cookies, however doing so might prevent you from accessing the secured pages on our website.
14. More Information?
If you have any questions regarding this privacy policy or would like more information about the way we manage your Personal Related Information, please contact us on via our ‘contact us’ online form.
September 2021
Website Terms & Conditions
References to Us, Our or We in these terms and conditions means A42 Trade Services Pty Ltd ACN 653 271 419 trading as Local Expert (Local Expert).
This website is owned by Us.
Please read the following terms and conditions of use carefully before using this website. In using this website, you agree to be bound by these terms and conditions as they appear from time to time.
Registration
You will need to register as a user (consumer) or as a business to use this website and to gain access to our services. Without registration, you will only be able to browse the site for general non-binding information. After registration, you will be able to access the range of services We offer.
Registration does not commit you to use any of our services. There is no membership fee or on-going fees if you do not use our services.
When you register to use the website, you may be asked to choose, or we will issue you with a password. The username and password should be protected and not shared. You are solely responsible for the security of the username and password. We will not verify whether the person accessing the website using your credentials is you.
Any information you provide Us as part of the registration will be managed in accordance with our Privacy Policy (see below).
Amendments to these Terms
This website, its content and these terms and conditions are subject to change at any time without notice. Amendments will be effective immediately.
Services we Offer
These terms and conditions govern your access and the use of information from this Website. These terms do not govern the range of services we offer. Following registration, you will be able to gain access to the Local Expert Terms and Conditions of Services.
Access to Services
In order to utilise any of Our services via this website you must supply Us with the requested details in the manner described on this website. By using this website, you agree to ensure that any information you supply to Us is true and accurate in all respects.
Information posted on the website
Any information, opinion and other similar statements and content published on this website is published for general information only and is not designed to be relied on as advice or professional technical opinions.
Before relying on any information provided on this website, you must independently verify the information and rely on your own inquiries.
Intellectual Property
All copyright, trademarks and other intellectual property rights in the text, images and other materials contained on this website are owned or licensed by Us. No intellectual property or other right in and to the information and materials on this website is transferred to visitors to this website.
Except as permitted under the Copyright Act 1968 (Cth), or any other applicable law in your location, you may not adapt, reproduce, publish or distribute copies of materials found on this website (including, but not limited to text, logos, graphics, sound or images) in any form (including by e-mail or other electronic means), without Our prior written permission. You may not frame any of the content of this website or incorporate it into another website.
Limitation of Liability
We, Our agents, officers or employees will not, under any circumstances (including negligence), be liable for, or accept responsibility for, any loss or damage that may result from your use of this website, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise.
Where legislation implies any condition or warranty, and that legislation prohibits Us from excluding or modifying the application of, or our liability under, any such condition or warranty, Our liability will be limited for a breach of that condition or warranty to supplying the relevant services again or the payment of the costs of having the services supplied again. Otherwise, to the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded.
Phone Recording
We reserve the right and you expressly authorise Us to record all conversations between you and our staff in relation to services or the use of this website. We record conversations for quality assurance or training purpose or for future reference if required.
Indemnity
If We suffer any loss or damage or incur any costs in connection with any breach of these terms and conditions by you, then you agree to indemnify Us for those losses, damages or costs.
Specific Warnings
You must ensure that your access to this website is not illegal or prohibited by laws which may apply to you.
You must take your own precautions to ensure that the processes which you employ for accessing this website do not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system. For the avoidance of doubt, We do not accept responsibility for any interference or damage to your computer systems which arises in connection with your use of this website or any linked websites.
Links from this website
For your convenience and information, this website may contain links to other sites. Those links are provided for convenience only and may not remain current or be maintained. We make no representation or warranty as to the accuracy, quality, fitness for purpose or any other aspect of the information on those linked sites. Any links to another site should not be construed as an endorsement or recommendation of any information, goods or services contained on that website. Your use of the links to other sites is entirely at your own risk.
Privacy
We respect your privacy. We undertake to comply with the terms and conditions of our privacy policy, a copy of which can be viewed here.
Security of Information
Unfortunately, no data transmitted over the Internet can be guaranteed as totally secure. While We strive to protect any information submitted through this website, We do not warrant and cannot ensure the security of any information which you submit. Accordingly, any information which you submit to Us using this website is transmitted at your own risk.
Use of Cookies
This website uses Cookies for security and in order to better provide you with services. A “Cookie” is a small text file which is placed on your internet browser. We have access to the Cookie and can derive information in regard to the use of the site. You may change the settings on your browser to reject Cookies, however doing so might prevent you from accessing the secured pages on our website.
Termination of Access
These terms and conditions and your access to this website may be terminated by us at any time without notice. All disclaimers, retractions and limitations of liability will survive termination. You may terminate your registration with Us at any time for whatever reason by clicking on the unsubscribe function on the website.
These terms and conditions are governed by the laws in force in Victoria, Australia. If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will nevertheless continue in full force.
Contacting Us
If you wish to contact Us, please use the hyperlink “contact us” and you will be directed to information that will enable you to contact Us.
© A42 Trade Services Pty Ltd T/A Local Expert
