Have Questions You Need Answered? FAQs May Help.
If you’re new to Local Expert or looking for more information, this guide will help you learn more about the platform and its features.
For Customers
Do you offer finance?
Yes. We can arrange finance for your next project quickly and easily through our sister company Snaffle. It’s as easy as completing an online application, and we can usually have finance approved within 24 hours.
Are Local Experts Insured?
Yes. All local experts are fully insured, qualified and licensed where required. Our work is backed by Local Expert Service Guarantee, and we are police checked for your peace of mind.
Is there any obligation to hire a Local Expert?
No. When you request a quote you are under no obligation, and quotes are free. You can choose the best Local Expert for the work you need completed.
How do I accept a quote?
Accepting a quote is easy. You can accept a quote with the push of a button.
Can I arrange regular gardening?
Yes. You can arrange for any of the Local Expert services to be provided monthly, weekly, or as often as you prefer.
What if I’m not happy with the work?
If there is something you are not happy with, we will fix it. Local Experts are experienced professionals, and all work is backed by our Local Expert Service Guarantee for your protection.
Do I pay any other costs?
No. There are no hidden costs when you hire a Local Expert. When your job is completed to your satisfaction you simply pay the quoted price, and quotes are free.
Are my details kept private?
Yes. Local Expert undertakes to collect, store, and use Personal Related Information only in a manner which is compliant with the Privacy Act.
For Service Providers
When can I start my business?
You can start your business as soon as your application to become a Local Expert is approved.
How do I apply?
To become a Local Expert, contact us with your details and our friendly team will assist you.
Do I need my own tools and equipment?
Yes, you will need your own tools, equipment, and vehicle to provide your trade or service. If you need to purchase these Local Expert can help with finance.
Do I need Local Expert branding?
Yes, there are branding and signage requirements to promote all Local Experts. Contact us to learn more.
How much does it cost to join Local Expert?
There is no joining fee when you become a local expert.
There are branding and signage requirements to promote all local experts. Contact us to learn about the requirements for your trade / service.
Can you help with finance?
Yes. Contact us to see how Local Expert can help with finance for tools, equipment, and any assets you need to grow your business.
What vehicle do I need?
Your vehicle must be clean, appropriate and modern. Local Expert can assist with finance if you are considering a new vehicle. Contact us to see how we can help
Does Local Expert provide any training?
Yes. We provide training on how to use all the great features of the Local Expert platform to help you win new customers and streamline your business. Some trades and service providers will be able to benefit from specialist HIA training, exclusive to Local Expert. Contact us to learn more about how specialist training can help you grow your business.
What do I receive when I join Local Expert?
You will be granted access to the Local Expert business platform. The platform will allow you to take leads and streamline quoting, invoicing, cashflow, diary management and more. You will have access to great financing options, marketing collateral, and support from expert service providers with decades of experience.
Can I have a copy of the terms and conditions that apply to Local Experts?
Yes. When you apply to join Local Expert, you will receive a Service Provider agreement for your consideration and due diligence.
Can you provide tools and equipment?
Local Experts must provide their own tools and equipment, however, with our buying power, we can help you to buy equipment at the right price. In addition to buying at discounted rates, training is included where required. Finance your equipment through Local Expert to spread the upfront cost and save your cashflow for other opportunities.
Can I have a trial on the road to see if it’s for me?
Absolutely, yes you can. We encourage and support you to spend some time with one of our Local Experts. This way, you can experience firsthand, what it’s like to be a Local Expert service provider.
What are the fees and terms?
With Local Expert, there is no joining fee or lead fee. Local Expert provide you with access to a seamless platform designed by service providers, for service providers to make your life easier. We charge a small percentage of the value of each job excluding GST, HIA training fees and brand fees. In return, all the marketing and advertising is done for you at no cost. You receive leads at no cost. In addition, management of leads, quoting, invoicing, customer payments, diary management, and admin for your accountant is made easier and more efficient for you. Contact us to see how Local Expert can help you achieve your business goals sooner.
How many leads can I expect?
Contact us to learn more about the leads we can provide for your trade or service. The good thing is there are no additional lead fees, joining fees or ongoing monthly fees. Once your set up and branded, you only pay a small percentage to Local Expert when you take a lead, complete the work and your invoice is paid
Is there a territory that I own /can other people get work there?
When you join Local Expert, there are no territories to restrict where you can work. Take leads wherever you want, and whenever it’s convenient for you. Simply apply to join Local Expert and gain access to a service provider platform that helps you with a better way win customers.
How much can I earn?
How much you earn depends on your skills, experience, and drive. No matter if you are new to owning a business, or an experienced service provider, the Local Expert Platform will help you to win more customers, work more effectively, earn more income, and improve your all-important cashflow.
Can my partner / kids work for me or with me?
Yes they can, as an employee of your business. However, all employees need to also be registered on the platform.
What finance options do you have to help me start?
Local Expert have a close association with Snaffle for Business, who can finance your tools, equipment, and any assets you require to start up or expand your business. It’s as easy as making and application, and we can usually have finance approved within 24 hours.
Can I sell robot mowers?
Local Experts approved to sell robot mowers will be able to take advantage of this game changing trend in the mowing industry. We have a strong partnerships. All approved Local Experts will be fully trained in all aspects of installation, servicing, and warranty. Contact our friendly team to learn more.
What type of leads will I receive?
You will receive leads that relate to the service you are approved to provide for Local Expert. Local Experts must be licensed where required and fully qualified according to state and federal legislation.
Big Brand Partnerships
We work with the best so you can enjoy the benefits of our big brand partnerships. Receive more value for money without compromising on quality, and have an expert job done on time, every time.
With Local Expert, service providers and customers can enjoy the benefits of our big brand partnerships. Our brand partners are aligned with our values, and we are proud to have their support in allowing us to share the benefits on offer. Brand partnerships support recognition, trust and credibility to help connect customers with trades and service providers.
